Customized service process

Introduce the company’s background, understand the project overview, current project development needs and stage, project budget and standards, exchange and deepen technical solutions, and obtain from the client the project drawings, documentation, and required standards.

Refine the proposal, conduct business negotiations, confirm the optimized drawing plan, and then prepare a formal quotation based on the optimized plan.

Contract signing and project launch, mutual review of the contract, formal signing, project launch.

Project production follow-up, logistics and transportation coordination, on-site delivery and acceptance.

On-site installation guidance, troubleshooting of installation technical issues, and follow-up visits after project completion and grid connection.

Introduce the company’s background, gain an understanding of the project overview, and clarify project/product requirements (including materials, basis weight, dimensions, and usage scenario descriptions), as well as the project budget and quality standards. Also, review the drawings and documentation provided by the client along with their specified requirements.

Communicate with the customer to initially optimize the drawings, produce product prototypes and confirm their acceptability, finalize the drawing optimization plan and reconfirm the prototypes, and then prepare the formal quotation based on the optimized plan.

Contract signing and project launch, mutual review of the contract, formal signing, project launch.

Project production follow-up, logistics and transportation coordination, on-site delivery and acceptance.

Inquire about quality issues and conduct follow-up visits.

Introduction to the company’s background, understanding of the project overview, project/product requirements (including performance specifications, area, space dimensions, usage scenario descriptions, etc.), project budget and quality standards, technical solution discussions and product certification requirements (such as system certifications, licenses, test reports, and safety reports), provision of drawing documents by the client, and customs certification requirements of the importing country (including safety test reports)—are there any additional test reports required?

Product selection, communication regarding product sampling and sampling costs, confirmation of sampling acceptance, confirmation of optimized drawing plans and customer’s product samples, product sourcing and sample shipment confirmation, and formal quotation based on the optimized plan.

Contract signing and project launch, mutual review of the contract, formal signing, project launch.

Project production follow-up, logistics and transportation coordination, on-site delivery and acceptance.

Answer technical questions and conduct follow-up visits.

Introduction to the company’s background, understanding of the project overview, project/product requirements (including performance, power specifications, electromechanical systems, battery details, use-case descriptions, etc.), project budget and quality standards, technical solution discussions and electronic certification requirements (CE, RoHS, FCC), drawings and documentation provided by the client, and import customs certification requirements (including safety test reports)—are there any additional test reports required?

Product prototyping and prototyping costs, confirmation of prototype acceptance, confirmation of optimized drawing plans and customer product sample approval, product sourcing and sample shipment confirmation, and formal quotation based on the optimized plan.

Contract signing and project launch, mutual review of the contract, formal signing, project launch.

Project production follow-up, logistics and transportation coordination, on-site delivery and acceptance.

Answer technical questions and conduct follow-up visits.

The goal is to establish a professional image, identify genuine customer needs, lay the foundation for quotations, introduce the company’s background, gain an understanding of the client’s business scope and overview, build business relationships through effective communication, project a positive professional image, conduct logistics diagnostics via targeted questions, uncover real needs and pain points, pinpoint the greatest challenges in terms of timeliness, cost, service, or documentation, gather and verify information—including product names, HS codes, quantities, weights, volumes, packaging materials, declared values, trade terms, port of loading, port of destination, ground services at both ports (customs clearance, commodity inspection, land transportation), whether delivery to the final destination is included, estimated shipping dates, and shipping frequency, and so forth.

Translate the Simplified Chinese content between "

The first order is crucial for building trust. It’s essential to ensure flawless execution and to sign a cooperation agreement that clearly outlines the operational procedures, mutual responsibilities, payment terms, liability for compensation, confidentiality clauses, and other key aspects. Throughout the entire process—including booking space, picking up containers, loading goods, customs clearance, arrival at the port, consolidation at the port, and confirmation of the bill of lading—continuous monitoring, proactive feedback, and timely reminders are required.

The goal of our business operations is to become a long-term logistics partner for our clients, with regular reviews and continuous optimization: We conduct business reviews every quarter or every six months, analyze data, and propose optimization recommendations—for example, adjusting shipping schedules to secure more favorable freight rates. When anomalies such as delays or cargo rejections occur, we proactively offer contingency plans, demonstrating our sense of responsibility and commitment. We also timely introduce value-added services such as “supply chain financing” and “warehouse inventory management,” maintaining strong client loyalty over the long term, fostering deeper relationships, and building a trust-based partnership that goes beyond mere customer-supplier dynamics.

Investigate our company’s situation, understand the procurement processes and rules, learn about cross-border procurement laws and regulations, search for required products based on demand, determine minimum order quantities, estimate shipping costs, calculate the total cost of goods including shipping, register an account, and place an order.

Customer service communicates with the customer about order details, advises the customer on selecting quality inspection categories, additional services, and logistics; the customer confirms the quality inspection, additional services, and logistics; the customer places the order and makes payment; the sales representative confirms the order; and the purchaser proceeds with procurement.

Receive the goods, have the quality inspection department conduct quality checks and send the inspection results to the customer, handle additional items, put the goods into storage and arrange shipment, have the sales representative confirm the quality inspection results and the handling of additional items, arrange for consignment delivery after warehousing, confirm shipping details with the customer, and pay the logistics fees.

Send international logistics to the customer, track the logistics status, confirm customer receipt, conduct follow-up customer service calls, and record the information to establish long-term cooperation.